Beer & Gift Orders Placed Online
Please note our customer service hours are 09:00 – 17:00, Monday to Friday. Please note we are closed on Bank Holidays.
If you need to contact us regarding your order please refer to the FAQs below as they might answer your question. If these do not answer your question please contact us at shopsupport@greeneking.co.uk and our team will come back to you within 24 hours (Monday to Friday), if not sooner.
Q: How long will it take to receive my order?
A: Most orders are dispatched in 1-2 working days and delivered on a next working day service via Parcelforce.
Please note that deliveries will take longer during busy sales periods such as Father's Day, Christmas and Bank Holidays. You will receive tracking details via email from our courier partner, Parcelforce, when your order has been collected, as well as an email on the morning your parcel is due for delivery with a delivery window so you can make sure you are in.
Q: I’ve only received part of my order. Where are my other items?
A: It is possible that your order might be delivered over more than one delivery, especially if its a large order. We do our best to keep orders with multiple boxes in the same delivery but it isn’t always possible.
Brewery Tours & Beer Cafe (Bury St Edmunds)
Beer Cafe Opening Hours
Sunday & Monday – Closed
Tuesday – Thursday: 10am to 4pm
Friday – Saturday: 10am to 6pm
Westgate Street Bury St Edmunds Suffolk IP33 1QT
Email: beercafe@greeneking.co.uk
Phone number: 01284 843326