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Beer & Gift Orders Placed Online

Please note our customer service hours are 08:00 – 16:30 Monday to Friday (closed bank holidays).
 
Our warehouse and customer service team are working incredibly hard to process all orders in a timely but safe manner. If you do need to contact us regarding your order, please do refer to the FAQs below as they might answer your question. If these do not answer your question please contact us using the form below and our team will come back to you within 48 hours (Monday to Friday), if not sooner.
  
Q: How long will it take to receive my order?
A: We’re working incredibly hard to get your order to you and aim to dispatch most orders within 2-4 working days and delivered next working day, but some may take longer. You will receive tracking details from DHL when your order is ready for delivery – we ask that you please leave it 7 days from order until you email us to follow up on your delivery status.
 
Q: I’ve only received part of my order. Where are my other items?
A: Due to the high number of orders being placed and how busy our parcel carrier is, it is possible that your order might be delivered over more than one delivery. We do our best to keep orders with multiple boxes in the same delivery but it isn’t always possible. Please wait two days from receipt of your first delivery before contacting us.
 
Q: How can I manage my subscription?
A: First, make sure you are logged into your Greene King account that the subscription was taken out on. If you took out a subscription without a Greene King account, then please open one with the email address you used to take out your subscription, you can open an account here. Next, go to here. From there you can manage your subscription, or request an email that provides account access to manage it. If you requested an email, you will then receive a  link which you must follow to activate your account so you can manage your subscriptions. If you don't see this in your inbox, please check your spam folder. Once you have clicked this, you can manage your subscription from the subscription link in your account page.

 

READ ALL FAQs

 

Brewery Tours & Beer Cafe

Beer Cafe Opening Hours
Sunday & Monday – Closed
Tuesday – Thursday: 10am to 4pm
Friday – Saturday: 10am to 6pm
Westgate Street Bury St Edmunds Suffolk IP33 1QT
  

Get in Touch

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