Beer & Gift Orders Placed Online
Please note our customer service hours are 09:00 – 17:00, Monday to Friday. Please note we are closed on Bank Holidays.
If you need to contact us regarding your order please refer to the FAQs below as they might answer your question. If these do not answer your question please contact us using the form below and our team will come back to you within 24 hours (Monday to Friday), if not sooner.
Q: How long will it take to receive my order?
A: Most orders are dispatched in 1-2 working days and delivered on a next working day service via Parcelforce.
Please note that deliveries will take longer during busy sales periods such as Father's Day, Christmas and Bank Holidays. You will receive tracking details via email from our courier partner, Parcelforce, when your order has been collected, as well as an email on the morning your parcel is due for delivery with a delivery window so you can make sure you are in.
Q: I’ve only received part of my order. Where are my other items?
A: It is possible that your order might be delivered over more than one delivery, especially if its a large order. We do our best to keep orders with multiple boxes in the same delivery but it isn’t always possible.
Q: How can I manage my subscription?
A: First, make sure you are logged into your Greene King account that the subscription was taken out on. If you took out a subscription without a Greene King account, then please open one with the email address you used to take out your subscription, you can open an account here. Next, go to here. From there you can manage your subscription, or request an email that provides account access to manage it. If you requested an email, you will then receive a link which you must follow to activate your account so you can manage your subscriptions. If you don't see this in your inbox, please check your spam folder. Once you have clicked this, you can manage your subscription from the subscription link in your account page.
Brewery Tours & Beer Cafe (Bury St Edmunds)
Beer Cafe Opening Hours
Sunday & Monday – Closed
Tuesday – Thursday: 10am to 4pm
Friday – Saturday: 10am to 6pm
Westgate Street Bury St Edmunds Suffolk IP33 1QT
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